“To the entire Wyndham Jade team – many thanks from all of us for all you did to make our recent Annual Conference and Exposition in Atlanta such a great success. I know it wasn’t easy, but your efforts on our behalf certainly reflected the fact that we made a good decision in selecting you as our housing partner.”
- Convention Client Since 1997
It’s one thing to provide exceptional service when events are going exactly as planned. It’s another thing entirely to keep calm and take care of your clients’ needs in the face of an unexpected emergency or crisis. As leaders in global travel and event planning for nearly 30 years, we’ve been faced with many situations that called for immediate action:
- Hijacking of the Italian cruise ship Achille Lauro in 1985: 100 of our travelers were held for 48 hours.
- Hunt Oil Marib facilities bombed in 1994: Employees were evacuated overnight.
- September 11, 2001 terrorist attacks
- April 2010 volcanic ash: Flights were affected, requiring rescheduling.
- Guatemala mission trips: Trips were interrupted due to violence erupting on June 24, 2011.
In times of emergency, we always put our clients’ safety first, and use our network of resources and global travel partners to achieve the best possible outcomes. Within hours of each of the above-mentioned disasters, we reacted quickly to identify travelers, schedule alternate flights or means of transportation, notify corporations with affected travelers, and enact resolutions to get travelers out of affected areas as soon as possible.
Wyndham Jade has contacts worldwide, not only with travel partners, but also with local destination management companies in every major city. We use these connections to provide the best travel experience possible for our clients, in any situation. Wyndham Jade also stays abreast of travel developments by using the SABRE Travel Security program, which provides daily alerts concerning government warnings, security threats, strikes, and significant dates and events. In addition, a member of our senior management team has served on the board for the Commonwealth Business Travel Group (CBTG), an invitation-only partner network of independent Travel Management Companies, for fifteen years, four of which were served as Chairman.
Wyndham Jade has extensive experience accommodating domestic and international travel groups, ranging in size from 20 to 3,000. At Wyndham Jade, we do our best to plan for success in every aspect of our clients’ meetings, events and travel arrangements — and when things don’t go as planned, we react quickly. We recognize the importance of maintaining organized schedules, simplifying connections, and making the travel experience as easy as possible for our clients. No matter what happens.
Our clients are at the heart of all we do, and we’re grateful to have had the opportunity to work with some incredible companies and individuals. Here’s what they had to say about their experience with Wyndham Jade.
“I just wanted to remind you how much I appreciate your team for their ‘of-course-we-can-do-it attitude.’ It’s great to have business partners who can not only come up with solutions but also get an end-product out quickly.”
- Convention Client Since 1997
“It has been a pleasure and an absolute honor to work with you, and such a professional Wyndham Jade staff. It was truly astonishing. You are the best in the business, and your dedication and consideration made TribeFest even better than we could have imagined. You were incredibly flexible and opportunistic. Thank you for sharing your leadership and management skills. I look forward to working with you in the future.”
- Meetings Client Since 2006
“Congratulations to you and your team for another outstanding meeting! I want you to know how much we appreciate the smooth operations and quick service we receive from you.”
- Convention Client Since 2002
“I have been most impressed with the services provided by Wyndham Jade. You have been timely, responsive, courteous and very attentive to the individual’s needs. It has made my life much easier.”
- Corporate Travel Client Since 1994
“I want to thank you and your staff for doing an incredible job on our conference. The team you put together was unbelievably helpful and professional, and went above and beyond all expectations. They were also extremely personable and warm, and I really enjoyed meeting all of them. Every comment I’ve received from conference attendees was immensely positive, and time and time again, we were told how well organized it was. This was in no small part due to the hard and outstanding work of you and your team. Please let them know how much we appreciated their work. I look forward to working with you and with them on future projects.”
- Meetings Client Since 2010
“We appreciate the excellent job that Wyndham Jade does for us each year. You have brought so much value to the meeting. Prior to working with you, we had nothing reliable. What a change three years has made.”
- Conventions Client Since 2006
“I wanted to express our appreciation for all that you and your team did before, during and after the conference to ensure its incredible success. The ability of our respective staffs to collaborate so smoothly into one effective team made all the difference in the success of the conference. We look forward to continuing to work together.”
- Meetings Client Since 2007
“I want to clone the Wyndham Jade Team. I am very much indebted to you personally for all that you’ve done for our team and me. You team is the class act of class acts, and you do what you do with such grace and charm, no matter what the circumstance is, or with whom it is you’re dealing.”
- Meetings Client Since 2006
“Wyndham Jade did a fabulous job as our program manager. The dedication to address our concerns was constantly apparent. Good humor and energy were boundless even when others may have grown weary. Thank you for providing such a fine service.”
- Incentive and Meetings Client Since 2004
“Our reception went very well, and your staff members were all extremely helpful, professional, and courteous. We had an excellent experience, due in no small part to their efforts. I hope that you will pass along my thanks to them and to anyone else who should know of the terrific job that your staff did for us. It really was a pleasure working with you.”
- Meetings Client Since 2010
“You are such an incredible partner to work with. Your attention to detail and overall professional demeanor in the months leading up to TribeFest and the days spent on the ground in Las Vegas were just outstanding. You helped us create something from the ground up, and provided such great vision to help us bring it all together. Your team was impeccable, and on top of every small detail thrown their way. It’s an impressive group that can handle things in stride, and we cannot thank you all enough for that. Thank you for everything that you do… and that you do with a smile, no less!”
- Meetings Client Since 2006
